Privacy Policy

Effective Date: March 12, 2026

1. Introduction

This Privacy Policy applies to Mendra Services Ltd ("we", "our", or "us"), a property maintenance proxy service registered in the United Kingdom. We are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard the personal data of our clients and website visitors.

2. Information We Collect

In the process of providing property maintenance services, we may collect the following data:

  • Identity Data: Full name, title.
  • Contact Data: Billing address, property addresses, email address, WhatsApp/phone numbers.
  • Financial Data: Handled securely by third-party processors (e.g., Stripe) and not stored on our servers.
  • Service Data: Details of your investment properties, access instructions, and photographic condition reports.

3. How We Use Your Data

We use your data exclusively for the following purposes:

  • To register you as a new client and process your retainer plan.
  • To facilitate the dispatch of vetted contractors to your specific property addresses.
  • To communicate via WhatsApp or Email regarding property emergencies, maintenance updates, and invoicing.
  • To generate and deliver detailed photographic condition reports.

4. Third-Party Disclosures

We do not sell your data. We may share necessary property location and issue context with our network of vetted contractors solely to fulfill a maintenance request. Our payment portal is powered by Stripe; personal data handled during transactions is governed by Stripe's privacy agreements.

5. Data Retention

We retain client data and property condition reports for as long as necessary to fulfill the purposes we collected it for, including the purposes of satisfying any legal, accounting, or tax requirements in the UK.

6. Your Rights (GDPR)

Under UK data protection laws, you possess the right to request access, correction, or erasure of your personal data. You may also object to the processing of your data. If you wish to exercise these rights, please contact our support team.

7. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Mendra Services Ltd
224a High Street North, London, England, E6 2JA
Email: support@mendraservices.pro
Phone: +44 7455 908961